triputra

Your customers depend on the network to run their business. They demand that you provide them a full suite of comprehensive services to ensure that their network operates at the optimum. Triputra's comprehensive suite of value added services ensure you meet your customer’s expectations, in the most cost effective manner.

Post-Sales Support and Maintenance Services
The comprehensive suite of post-sales support and maintenance services from Triputra ensures that you deliver the right support coverage at the right price to your customer. the support services can range from complete 24 x 7, 5 x 8, 6 x 12 on site coverage, to basic hardware replacement services. Triputra's technology partner regional support offices and spares depot in South East Asia, allows you to extend your support reach to a large geographic area.

National and Regional Project Deployment
Today’s business network extends over a wide geographical area, crossing boundaries into different countries.  Many deployment issues becomes apparent in such a project; import and taxation rules in different countries, logistics, implementation coordination, engineering skill set, and even language. Triputra gives you a single point of contact, and a single point of order.  We undertake to deliver such projects on budget, and on time.

All projects, indeed, need project management. Its importance varies with the types of the projects handled. However, a suitable project management is compulsory in many cases. Otherwise, the project fails to achieve its targets. Whatever your project is, we will carefully manage and ensure your IT project completed successfully on scope, on schedule and on budget. 

Many customers have found our project management service satisfactory and really meet their needs. Besides of our profound understanding on the principles of project management and their applications, for customer ultimate satisfaction Triputra project management uses proven methodology and practices.

Our Project Manager (PM) will manage all projects and programs within each portfolio. PM will ensure consistency and adherence to standards, methodologies, and policies.

Those unmatched value propositions will secure your investment by having your project complete on time. It will help you to get fast time to market and get the business results ahead your competitors. 

The Triputra Advantage
Working with Triputra is simple. With a single point of contact and order, we can execute support/maintenance services, and regional project deployment. We have highly qualified and certified engineers, and a world-class support system in place, to track, measure, and report all activities.  We understand your challenges, and we work with you to deliver the services that your customers will be satisfied with. 

First Level of Support

We provide access to expert resources through the first line of support service by telephone, fax, mail and e-mail.

Support shall be provided during normal operation hours and standby hours as follow:

Normal operating hours: 9am to 5pm Jakarta time, 5 days a week (Monday to Friday), excluding public/national holidays.

Standby operating hours: 5pm to 9am Jakarta time, weekends and public holidays.

Field Support

Support shall be provided during normal operating hours as follow:

Normal operating hours: 9am to 5pm Jakarta time,5 days a week (Monday to Friday), excluding public/national holidays.

Maximum service level is H+0 for complaints received before 12pm for designated area.

Maximum service level is H+1 for complaints received after 12pm for designated area.

Additional Details

Curious about the technology, services and solutions? Call us, and we will help you.

Interested?

From the moment we help you develop and deliver solutions, our project manager will follow the standard guidelines and provide with the necessary information and equipment needed to finish the project.